Frequently Asked Questions
Shipping time varies, orders usually ship within 3 business days from the time we receive payment. Your order will take approximately 7-10 business days to arrive to final destination (home address, business address)
We have a warehouse in Texas, California and an office in Minnesota
I am sorry; visiting the warehouse is currently not available
Currently, we do not have a catalog. You are not the first to request this, and we are considering it.
You should receive an email from us within 24 hours after we ship your scooter. The tracking number will be included in the email. Most motorcycle and moped shipments can be tracked online at odfl.com
Most of our scooters, mopeds and motorcycles have free shipping. If there is a shipping cost, it will be clearly indicated in the item description (usually toward the bottom of the specifications) and in your shopping cart. Free shipping does not apply to wholesale orders.
Scooters, mopeds and motorcycles are delivered to your door with a lift gate as specified in the description specification portion of the bike.
The freight company will make an appointment and provide you with a 4 hour window to make sure you are home.
All credit card orders must be shipped to the credit card’s bill to address. Our scooters, mopeds and motorcycles do not fit in a PO Box… In these cases, pay by wire transfer or PayPal. You may also call your credit card company and temporarily change your billing address to the place you want your scooter shipped to.
10. My Credit card is being denied…Why?
Are you using a debit card?
Answer yes:
For security reasons, most banks have a daily maximum a customer can spend. The best thing is to contact your bank affiliation and inform them that you would like to go above the daily limit. Most banks are happy to change your limit for the day which will allow you to make your purchase.
Answer no: Is your ship to address and bill to address the same?
Yes: Then it could be a minor error in the address (N,S,W,E or St, Ave, Ln or Zip code). Check with your bank.
No: You can complete your transaction using PayPal (which is free to register with them) OR we can send you a credit card authorization form through your email or fax? Which would you prefer?
Please note that although we normally mail the Certificate of Origin (MSO) and a bill of sale about 3 business days after we ship your moped, scooter or motorcycle, we request that each customer confirm their VIN after receipt of the vehicle. To confirm: simply send an email to sales@tomaliscooters.com, include your order number and the VIN of your street legal scooter or motorcycle in the email subject or body. Please note that this only applies to bikes that are marked ‘street legal’.
The VIN (Vehicle Identification Number) is a unique 17 digit number. The VIN can be found on the outside of the shipping carton or on the frame or under the seat of the vehicle itself.
It can be used to trace back the vehicle to the manufacturer as well as identify the model and year it was produced.
The documents are usually sent in the mail 2 to 4 days after the scooter is shipped
We do not charge for tax online. However, when you register your vehicle with your DMV, you will be charged the state tax and applicable registration fees. If you are considering purchasing a vehicle, check with your State DMV for specifics.
15. How to get a title or register your online scooter, moped or motorcycle?
Most of the scooters, mopeds and motorcycles available at Tomali Bikes are legal in every State. Please check the bottom of the specifications of each scooter for more information.
Although we usually automatically send the paperwork for every street legal vehicle, we request each customer to confirm their VIN by email after receiving their street legal scooter or motorcycle. To confirm: simply send an email to sales@tomaliscooters.com include your order number and VIN in the subject or the body.
It is very simple to title and register your new moped, scooter or motorcycle.
Ø A Certificate of origin, aka MSO (Manufacturer Statement of Origin.)
Ø A bill of sale.
The certificate of origin is an official title document that releases the scooter from the importer to the dealer. The dealer released the scooter to you.
Once you receive these documents, you need to take them with your scooter or motorcycle to your local DMV (Department of Motor Vehicle). They will inspect the bike and compare the VIN (Vehicle Identification Number) on the paperwork to the one on the scooter. They will inspect the vehicle as well.
Your DMV will collect the sales tax as well as any applicable registration fee and will issue a license plate for your vehicle.
Note to CALIFORNIA customers. Please be sure to check that the bottom of the specification pages says something like:
Street legal CA or Street legal in California
www.tomaliscooters.com assumes responsibility if we ship you a scooter, moped or motorcycle that we advertise as street legal in your state and it turns out not to be. The following conditions apply:
Ø The online scooter, moped or motorcycle must advertised as street legal
Ø You need to fully cooperate with us to resolve any problem according to our instructions
Ø The bike must have less than 20 miles. You will need to submit a notarized odometer disclosure statement
Ø You must have all the original packaging and the bike must be complete with no damage
An RMA (Return of Merchandise Authorization) number must be issued prior to return.
The documents are usually sent in the mail 2 to 4 days after the scooter is shipped. For security reasons, we do NOT send the MSO/COO with your scooter, just incase it is shipped to an incorrect address. (You need to email us your VIN #).
Please take a picture of the damage. We need to have a close up shot and a distant shot so we can see the area clearer.
Then send an email to us with the following information.
1. In the subject line, place order number (if you have it) and/or your full name AND put "shipping damage" in subject line.
Example: Order 891 - Betty Johnson - Shipping Damage
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